It all starts with yoU!
What is a Support Coordinator?
A support coordinator is someone who can assist you on your NDIS journey.
Our Support Coordinators will work alongside you to ensure that you get the most out of your NDIS plan. We listen and help you understand how to implement your plan in a way that meets your needs and desires and link you to informal, mainstream & community support that will be the right fit. We also help build your ability to exercise choice and control, to coordinate support and access your local community. Our Support Coordinators will focus on building skills which includes working with you to find and connect to mainstream services such as employment, government departments, social supports and advocacy.
If you’re into sport, art, music, exercise, volunteering, knitting, fishing, photography or anything else our Support Coordinators will help you find the most appropriate service.
Our Support Coordinators will assist with:
- Building your confidence and your support network
- Setting up your MyGov account, connecting to the NDIS Participant Portal and navigating the NDIS portal.
- Establishing Service Agreements and Service Bookings with your chosen Service Providers.
We are a NDIS registered provider of Support Coordination servicing the areas in and surrounding:
- Central Coast
- Lake Macquarie
- Newcastle
- Lower and Upper Hunter Valley
- Port Stephens
- Mid North Coast
- Gold Coast
- Brisbane
We provide a personalised and dedicated service to ensure you are reaching your goals.
Step 1
Our Support Coordinators work alongside you to understand your needs and desires and identify your goals so we can build the best support plan for you.
Step 2
Our Support Coordinators contact a range of appropriate service providers to gauge their availability, discuss your options and arrange a meeting for you to meet with them to allow you to make the right choice. This allows you to have control of your support, and organise agreements, services and prices to ensure that you are getting the most out of your budget.
Step 3
At LotUs Assist, our Support Coordinators will provide ongoing support for you throughout your NDIS plan to ensure that everything is running smoothly. When your plan is up for review, we can assist with that too. We will coordinate reports from your support providers, including therapists, to ensure the NDIS have the evidence required to provide reasonable and necessary funding for your next plan.
How a LotUs Assist support coordinator will assist you
- Explain your new NDIS plan, the different Support Categories and assist you to plan the best of your budgets
- Help you to set up your MYGov account, connect to the NDIS Participant Portal and assist you in navigating the NDIS portal
- Help you monitor and track your plan and ensure your plan is o budget
- Assist you to establish Services Agreements and Service Bookings with your chosen Service Providers
- Build your capacity to exercise choice and control over your supports and your life
- Assist you with any issues you have throughout your plan terms
- Connect you to all service providers: mainstream, community and funded
- Prepare for your yearly plan review and place you in the best possible position to achieve future goals
- Support you in setting your individual goals against your NDIS plan and monitoring progress to ensure you are on track
Your LotUs Assist Support Coordinator. 
What others are saying
“Before I started talking to Helen I was in a very dark place, I had no motivation to do anything, I was constantly putting myself down and doubting myself in every way possible. Helen has helped me in so many ways.
Assisted in making my doctors appointments, helping me with my strategies when I started to feel down again and making sure I was on track with my mental health care plan while still being there for me every step of the way. She has been an incredible support to get me to better myself and be in a much happier place.
I do not know where I would be today if it wasn’t for Helen’s constant help and support over the last year! I am so grateful to have had Helen by my side and I could not be more thankful for everything she has done for me.”
Ally Letheby
Thank you to you and your company for such prompt payment with invoices its muchly appreciated and I look forward to working with you guys moving forward.
Clinton Graham
I’m sending you this email to highly commend your staff member, Jayne Cumberland.
I’ve worked with Jayne with a participant at Coomba Park. Jayne is hands on, very passionate about trying to achieve good outcomes for participants. Jayne talks to participants in a very non judgmental, supportive manner and participants feel at ease very quick. She is generally very interested in their welfare.
Jayne is also very supportive to support staff too. I know first hand.
She's a great asset to your company.
Fiona Stewart
I just want to praise Jayne for how extremely hard she has worked and for everything she and Lotus Assist have done to get all my supports in place. After previous experiences with Support Coordinators nothing has compared to the support and work Jayne has done for me, and I absolutely love her to pieces. I just cannot believe how lucky I am.
Jeni Ryan
“I am a Social Worker and started working with Helen In 2017. She was my Team Leader and I was employed as a Support Facilitator. Helen taught me all about the National Disability Scheme (NDIS) and the role of Support Coordination. Helen was an excellent supervisor who showed great compassion for people with any type of needs for their wellbeing. I am privileged to have worked with her.”
Krinent Singh
Having worked with Nicole for many years I cannot recommend her highly enough. She continually strives to provide impeccable customer service. She prides herself on supporting the community and delivers prompt and professional solutions to anything she is faced with. Her attention to detail and productivity is second to none. Nicole goes out of her way to make things as easy and stress free as possible for others. Her empathetic outlook sees her providing a service that is professional, simple and fast, time and time again. There is no one I would trust more.
Nikki Cassar
“Helen is the benchmark that all Support Coordinators should aspire to. Over the many years I have known her, Helen has continually demonstrated an outstanding and unwavering empathy, respect and dedication to her clients and those most vulnerable within the community, through her work and in her capacity as a volunteer.
Her extensive experience and contribution within the industry spanning pre-NDIS, NDIS start-up, NDIS test site through to the present day cement Helen as a leading industry expert.
Helen’s experience coupled with her vast network of allied health professionals and not for profit organisations guarantees Helen is best placed to share YOUR journey with YOUR best interests at heart.”