WE WANT TO HEAR FROM YOU!
We pride ourselves on providing the highest quality service and your feedback helps us to continually improve.
We hope you feel you can raise any concerns you have with Nicole or Helen.
It can be hard to speak up. You don't have to talk to us.
If you would prefer to speak with someone outside of Lotus Assist, you can contact the NDIS Quality & Safeguard Commission's dedicated Complaint line on 1800 035 544 or via their website www.ndiscommission.gov.au
If you don't feel Lotus Assist has handled your complaint adequately, or if the complaint is of a serious nature you can get support. Your safety is very important. We are committed to work in a safe manner and have a duty of care to safeguard the rights of people living with a disability in our community. Sometimes people don't behave appropriately, or professionally. If you don't feel safe, let someone you trust know right away.
You can also contact our office on 02 4033 2003
We will always listen and act to find out what has gone wrong. We will do what we can to make it right. If there is a serious incident and you, or someone else is in danger call the Police immediately.
There are also free Advocacy Services available. We can help connect you to a local Advocacy service or you can find one on the Disability Advocacy Network Australia www.dana.or.au
Hunter Community Hub
Children and Young People with Disability Australia (CYDA)
First Peoples Disability Network (FPDN)
Intellectual Disability Rights Service (IDRS)
National Ethnic Disability Alliance (NEDA)
Central Coast Disability Network
For Brisbane and Gold Coast
What others are saying
“Before I started talking to Helen I was in a very dark place, I had no motivation to do anything, I was constantly putting myself down and doubting myself in every way possible. Helen has helped me in so many ways.
Assisted in making my doctors appointments, helping me with my strategies when I started to feel down again and making sure I was on track with my mental health care plan while still being there for me every step of the way. She has been an incredible support to get me to better myself and be in a much happier place.
I do not know where I would be today if it wasn’t for Helen’s constant help and support over the last year! I am so grateful to have had Helen by my side and I could not be more thankful for everything she has done for me.”
Thank you to you and your company for such prompt payment with invoices its muchly appreciated and I look forward to working with you guys moving forward.
I’m sending you this email to highly commend your staff member, Jayne Cumberland.
I’ve worked with Jayne with a participant at Coomba Park. Jayne is hands on, very passionate about trying to achieve good outcomes for participants. Jayne talks to participants in a very non judgmental, supportive manner and participants feel at ease very quick. She is generally very interested in their welfare.
Jayne is also very supportive to support staff too. I know first hand.
She's a great asset to your company.
“I am a Social Worker and started working with Helen In 2017. She was my Team Leader and I was employed as a Support Facilitator. Helen taught me all about the National Disability Scheme (NDIS) and the role of Support Coordination. Helen was an excellent supervisor who showed great compassion for people with any type of needs for their wellbeing. I am privileged to have worked with her.”
Having worked with Nicole for many years I cannot recommend her highly enough. She continually strives to provide impeccable customer service. She prides herself on supporting the community and delivers prompt and professional solutions to anything she is faced with. Her attention to detail and productivity is second to none. Nicole goes out of her way to make things as easy and stress free as possible for others. Her empathetic outlook sees her providing a service that is professional, simple and fast, time and time again. There is no one I would trust more.
“Helen is the benchmark that all Support Coordinators should aspire to. Over the many years I have known her, Helen has continually demonstrated an outstanding and unwavering empathy, respect and dedication to her clients and those most vulnerable within the community, through her work and in her capacity as a volunteer.
Her extensive experience and contribution within the industry spanning pre-NDIS, NDIS start-up, NDIS test site through to the present day cement Helen as a leading industry expert.
Helen’s experience coupled with her vast network of allied health professionals and not for profit organisations guarantees Helen is best placed to share YOUR journey with YOUR best interests at heart.”