We pride ourselves on providing the highest quality service and your feedback helps us to continually improve. We hope you feel you can raise any concerns you have with Nicole or Helen.
It can be hard to speak up. You don’t have to talk to us. If you would prefer to speak with someone outside of Lotus Assist, you can contact the NDIS Quality & Safeguard Commission’s dedicated Complaint line on 1800 035 544 or via their website www.ndiscommission.gov.au
If you don’t feel Lotus Assist has handled your complaint adequately, or if the complaint is of a serious nature you can get support. Your safety is very important. We are committed to work in a safe manner and have a duty of care to safeguard the rights of people living with a disability in our community. Sometimes people don’t behave appropriately, or professionally. If you don’t feel safe, let someone you trust know right away.
We will always listen and act to find out what has gone wrong. We will do what we can to make it right. If there is a serious incident and you, or someone else is in danger call the Police immediately.
There are also free Advocacy Services available. We can help connect you to a local Advocacy service or you can find one on the Disability Advocacy Network Australiawww.dana.or.au
