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Participant Parent / Carer / Representative
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Your Feedback
How likely is it that you would recommend LotUs Assist to a friend or colleague?
Extremely likely Very likely Somewhat likely Not at all likely
Overall, how satisfied or dissatisfied are you with LotUs Assist?
Extremely satisfied Very satisfied Somewhat dissatisfied Very dissatisfied
How well does our service(s) meet your needs?
Extremely well Very well Not so well Not at all well
How well did we address your questions or concerns regarding NDIS?
Extremely well Very well Not so well Not at all well
Overall, how would you rate our team members?
Very friendly and approachable Somewhat friendly and approachable Unfriendly and unapproachable
What best describes your experience with NDIS before choosing LotUs Assist?
Not Applicable My plan had adequate funding, and I understood how to access supports My plan was adequate however I couldn't access NDIS registered providers My Plan was inadequate and I didn't fully utilise the funding due to lack of understanding My plan was inadequate and I struggled to access NDIS registered providers
If LotUs Assist assisted you with pre-planning, how would you rate this support?
Extremely satisfied Very satisfied Somewhat dissatisfied Very dissatisfied
If LotUs Assist are providing Plan Management, what best describes your experience?
I am very happy with the financial assistance provided my LotUs Assist relating to my plan I would like more information regarding how my funds have been spent I feel confident with my level of knowledge and will consider self-management in the future
Do you have any comments or suggestions regarding our Plan Management?
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If LotUs Assist are providing Support Coordination, what best describes your experience?
Not Applicable I have been provided with a choice of providers and supports to assist me to reach my goals I am currently in the process of establishing connections with assistance from LotUs Assist Some supports have been utilised however interaction with LotUs Assist has been less than I expected I am not satisfied with the assistance received from LotUs Assist to access supports
Do you have any comments or suggestions regarding our Support Coordination?
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How likely are you to use our services again?
Extremely likely Very likely Somewhat likely Not at all likely
Do you have any other comments, questions or concerns?
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