22 September 2021

WHO IS WHO...in your NDIS support circle

WHO IS WHO in your NDIS Support Circle?

It can be confusing understanding who does what to support you in your NDIS plan.

There are a number of people supporting you and working alongside you during your NDIS journey. Their roles are unique and complement each other but no one role replaces another. So here's some information to give you a better understanding of who is doing what for you!


Support coordinators assist NDIS participants implement their plans and ensure you are getting the most from your plans.

They support you to:

  • connect with mainstream and NDIS funded supports
  • build your capacity to manage services independently
  • understand your plan and how it can be used


Recovery Coaches have a role in assisting participants to access their NDIS plan and other relevant mental health services in a very similar way to a support coordinator.

They also use their mental health and recovery experience and/or lived experience to build capacity, support your recovery planning and provide direct recovery support and coaching.


The role of our support workers is to provide a helping hand where you need it most. Their key role is to help you work on your goals so that you can increase your independence and confidence.

Your support Worker will help:

  • Access the community enabling you to get involved in activities increasing independence and connections.
  • Assistance with Daily Life to help you work on your everyday skills that are essential
  • Travel and Transport skills to help you be mobile and attend the appointments or outings you need to get to.


Local area coordinators (LACs) are NDIA partners in the community who can help people to engage with, and understand the NDIS.

They are available to you to support your application to the NDIS, to prepare for planning meetings and to assist you in commencing your plan. A LAC can support you to choose a plan manager, support coordinator and recovery coach.



Plan Managers support participants who have Plan Management funding in their plan. They assist in managing your plan and paying for supports. Plan Managers can pay providers on behalf of you, provide financial reporting and manage your NDIS budget.

If you have a support coordinator or recovery coach they will work collaboratively with your plan manger to manage your plan.


Formal advocacy supports are not funded by the NDIS but are available free of charge for people needing extra support to manage service challenges or if they want to review NDIS decisions.

A Disability Advocate:

  • is independent of the NDIS, the Commission and any NDIS providers providing supports or services
  • provides independent advocacy for the person with disability
  • acts at the direction of the person with disability
  • is free of relevant conflicts of interest.

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