22 September 2021
WHO IS WHO in your NDIS Support Circle?
It can be confusing understanding who does what to support you in your NDIS plan.
There are a number of people supporting you and working alongside you during your NDIS journey. Their roles are unique and complement each other but no one role replaces another. So here's some information to give you a better understanding of who is doing what for you!
Support coordinators assist NDIS participants implement their plans and ensure you are getting the most from your plans.
They support you to:
- connect with mainstream and NDIS funded supports
- build your capacity to manage services independently
- understand your plan and how it can be used
PSYCHOSOCIAL RECOVERY COACHES
Recovery Coaches have a role in assisting participants to access their NDIS plan and other relevant mental health services in a very similar way to a support coordinator.
They also use their mental health and recovery experience and/or lived experience to build capacity, support your recovery planning and provide direct recovery support and coaching.
The role of our support workers is to provide a helping hand where you need it most. Their key role is to help you work on your goals so that you can increase your independence and confidence.
Your support Worker will help:
- Access the community enabling you to get involved in activities increasing independence and connections.
- Assistance with Daily Life to help you work on your everyday skills that are essential
- Travel and Transport skills to help you be mobile and attend the appointments or outings you need to get to.
LOCAL AREA COORDINATORS
Local area coordinators (LACs) are NDIA partners in the community who can help people to engage with, and understand the NDIS.
They are available to you to support your application to the NDIS, to prepare for planning meetings and to assist you in commencing your plan. A LAC can support you to choose a plan manager, support coordinator and recovery coach.
Plan Managers support participants who have Plan Management funding in their plan. They assist in managing your plan and paying for supports. Plan Managers can pay providers on behalf of you, provide financial reporting and manage your NDIS budget.
If you have a support coordinator or recovery coach they will work collaboratively with your plan manger to manage your plan.
Formal advocacy supports are not funded by the NDIS but are available free of charge for people needing extra support to manage service challenges or if they want to review NDIS decisions.
A Disability Advocate:
- is independent of the NDIS, the Commission and any NDIS providers providing supports or services
- provides independent advocacy for the person with disability
- acts at the direction of the person with disability
- is free of relevant conflicts of interest.
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What others are saying
“Before I started talking to Helen I was in a very dark place, I had no motivation to do anything, I was constantly putting myself down and doubting myself in every way possible. Helen has helped me in so many ways.
Assisted in making my doctors appointments, helping me with my strategies when I started to feel down again and making sure I was on track with my mental health care plan while still being there for me every step of the way. She has been an incredible support to get me to better myself and be in a much happier place.
I do not know where I would be today if it wasn’t for Helen’s constant help and support over the last year! I am so grateful to have had Helen by my side and I could not be more thankful for everything she has done for me.”
Thank you to you and your company for such prompt payment with invoices its muchly appreciated and I look forward to working with you guys moving forward.
I’m sending you this email to highly commend your staff member, Jayne Cumberland.
I’ve worked with Jayne with a participant at Coomba Park. Jayne is hands on, very passionate about trying to achieve good outcomes for participants. Jayne talks to participants in a very non judgmental, supportive manner and participants feel at ease very quick. She is generally very interested in their welfare.
Jayne is also very supportive to support staff too. I know first hand.
She's a great asset to your company.
I just want to praise Jayne for how extremely hard she has worked and for everything she and Lotus Assist have done to get all my supports in place. After previous experiences with Support Coordinators nothing has compared to the support and work Jayne has done for me, and I absolutely love her to pieces. I just cannot believe how lucky I am.
“I am a Social Worker and started working with Helen In 2017. She was my Team Leader and I was employed as a Support Facilitator. Helen taught me all about the National Disability Scheme (NDIS) and the role of Support Coordination. Helen was an excellent supervisor who showed great compassion for people with any type of needs for their wellbeing. I am privileged to have worked with her.”
Having worked with Nicole for many years I cannot recommend her highly enough. She continually strives to provide impeccable customer service. She prides herself on supporting the community and delivers prompt and professional solutions to anything she is faced with. Her attention to detail and productivity is second to none. Nicole goes out of her way to make things as easy and stress free as possible for others. Her empathetic outlook sees her providing a service that is professional, simple and fast, time and time again. There is no one I would trust more.
“Helen is the benchmark that all Support Coordinators should aspire to. Over the many years I have known her, Helen has continually demonstrated an outstanding and unwavering empathy, respect and dedication to her clients and those most vulnerable within the community, through her work and in her capacity as a volunteer.
Her extensive experience and contribution within the industry spanning pre-NDIS, NDIS start-up, NDIS test site through to the present day cement Helen as a leading industry expert.
Helen’s experience coupled with her vast network of allied health professionals and not for profit organisations guarantees Helen is best placed to share YOUR journey with YOUR best interests at heart.”